Account FAQ
Account Frequently Asked Questions
Q: When will I receive my bill?
A: Most customers will receive an invoice via e-mail about 10 days before the due date, which is usually the same day of the month you signed up. Customers with automatic credit card processing will not receive an invoice but will receive a receipt after the charge has been processed.
Q: How can I get a payment receipt?
A: Receipts for all financial transactions are automatically sent to your e-mail address unless you come in to our office and request a receipt at the time you make a payment.
Q: How do I change my billing method (e-mail / Paper / Credit Card)?
A: You can e-mail us at billing@rraz.net or call our office to make a change in your billing method.
- E-mail - sends your invoice to the e-mail address we have on file for you.
- Paper - a printed invoice is mailed to the address we have on file.
- Credit Card - automatically charges your credit card when your bill is due.
Q: Will I receive a receipt for credit card or mailed-in payments?
A: All methods of payments receive a receipt via e-mail. If a cash payment is made at our office, you will be given a receipt at that time instead of it going to your e-mail.
Q: How do I change my account information (Name, Address, Username, Password, etc.) or check my account status, current services, and past/current invoices??
A: You can change many aspects of your account by going to view account information. There you will have to log in with your Username and Password.
Q: Can I put my service on hold?
A: To pause or deactivate your service, please e-mail or call our Billing Department. The minimum length of time you can pause your account is one month.
Q: Who do I contact with billing questions?
A: For billing questions please go to the Contacts page and give your Username and/or Customer ID to our representative.
Red River Communications
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